Frequently Asked Questions
Everything you need to know about your cinematic experience.
What is the standard shipping timeframe for XGIMI projectors?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, and you will receive a tracking number once your package is dispatched.
What is your return policy for projectors?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging within 30 days of delivery for a full refund.
Do XGIMI projectors come with a warranty?
Yes, all our projectors include a 1-year limited hardware warranty that covers manufacturing defects. Extended warranty plans are also available for purchase at checkout.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through Klarna and Affirm for eligible customers.
How do I update the software on my XGIMI device?
Software updates are delivered Over-The-Air (OTA). Simply connect your projector to Wi-Fi, go to System Settings, and select 'Check for Update' to ensure you have the latest features and security patches.
Can I connect my gaming console to the projector?
Absolutely. Our projectors feature high-speed HDMI ports and dedicated Game Modes to ensure low latency and high refresh rates for PlayStation, Xbox, and Nintendo Switch consoles.