Returns & Exchanges
At XGIMI, we stand behind the quality of our cinematic projectors and offer a 30-day money-back guarantee to ensure you are completely satisfied with your home theater experience. If you are not happy with your purchase, you can return your device in its original packaging for a full refund or exchange.
Initiate Your Request
Contact our XGIMI support team or visit your account dashboard within 30 days of delivery to request a Return Merchandise Authorization (RMA) number.
Prepare the Device
Securely pack the projector, remote, cables, and manuals in the original product box and shipping carton to ensure the electronics are protected during transit.
Ship to Service Center
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping the tracking receipt for your records.
Inspection and Refund
Once our technicians verify the unit's condition, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing